E-commerce moats stem from supply chain logistics, not marketing or strategy
Patrick Byrne · a16z Podcast | Wall Street's Most Hated Man -- A Conversation With Overstock.com's Patrick Byrne · Jan 2, 2019 · at 18:18
Patrick Byrne, founder and CEO of Overstock.com, explains what drives durable competitive advantages in retail and e-commerce.
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“Marketing is sexy, and people come out of business school, and they want to talk marketing, they want to talk strategy, but Clausewitz said, amateurs talk strategy, professionals talk logistics. And that was about war, but it's same thing is true for, it's really, a lot of people take for granted, and how that it's easy to do some of this logistics, it's actually really hard. And finding places to just shave nickels and dimes all day long and have a serious, a set of continuous improvement processes. That's really, I think, been our secret sauce is logistics.”
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