Moore: AI voice companions offer superior availability and empathy to human friends
Olivia Moore · Why AI Voice Feels More Human Than Ever · Mar 18, 2025 · at 17:20
Olivia Moore is a Partner at a16z. She discusses consumer adoption of voice-first AI companions like ChatGPT voice and Character.ai.
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“Like, in many cases, the AI is more human than the human. For sure. Even your best friend, if you give them a call, they might be busy. They're at work. They're having a bad day. Are they actually gonna listen to every single word that you're saying and respond in kind of like an empathetic way and a thoughtful way? And the AI does that a hundred percent of the time, and they have more expertise. More expertise, more knowledge, more resources.”
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