Feifer: Solving operational crises yields more goodwill than smooth, disruption-free operations
Jason Feifer · Building for Tomorrow with Jason Feifer · Jan 12, 2023 · at 2:16
Jason Feifer, Editor-in-Chief of Entrepreneur Magazine, shares a career lesson with Steph Smith on The a16z Podcast after experiencing minor technical glitches prior to recording.
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“When something breaks, it gives you an opportunity to Fix it or to do something nice. And then people are kind of more grateful to you than if you had just been a normal person and things worked fine.”
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