Hirsch: Healthcare platforms must optimize for outcomes, not time spent
Doug Hirsch · Two-Sided Networks in Healthcare - a Founder's Playbook · Jul 27, 2022 · at 25:52
Doug Hirsch, co-founder and co-CEO of GoodRx, contrasts product metric priorities in healthcare platforms with his previous experiences at Facebook and Yahoo.
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“Remember I came from the world of social. Like I was at Facebook and Yahoo where time spent was like the God metric. It was like, oh my God, we just care about as many eyeballs and as much time as we can. And it could actually, it's less about time spent. It's really more about making sure the consumer gets a positive outcome and they're able to, you know, find a great resolution.”
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