Srinivasan: Apple developed MagSafe using defect data from Genius Bar repairs
Balaji Srinivasan · a16z Podcast | The Rise of Full Stack Startups · Jan 2, 2019 · at 10:56
Balaji Srinivasan, general partner at Andreessen Horowitz, highlights Apple's MagSafe cable as an example of cross-layer feedback loops enabled by operating a full-stack business model.
0:00 / 0:33exact quote · 33.1s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“As I understand it, because Apple controlled the Genius Bar, they had people who would come in and they would be able to log all the defects that happened with Apple computers, right? And they found that a relatively small number of defects, but with a very high dollar value, were caused by people yanking the computer off the desk. And so they propagated this From the retail level, right, the, like, highest level of the business, all the way down to the very lowest level of the business, i.e. Solid state physics, right, to help a new device, right, to then sell and propagate all the way back up to this layer that sensed it, right?”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Balaji Srinivasan
Balaji Srinivasan: AI will drive global professional wages toward $20K equilibrium
“If you've got, let's say, a lawyer who's making 200 K a year in the US or a doctor in the West, and then you've got somebody from the Philippines or India or anywhere in the world who's making currently 2000 dollars a year, maybe the converged wage with AI plu…”
Balaji Srinivasan: The FDA caused one million preventable COVID-19 deaths
“And you could have avoided like a million dead. That million dead is on the FDA's head, like, because challenge trials could have been done, you know?”
Balaji Srinivasan: Journalism is the non-consensual invasion of privacy for profit
“So journalism, as the non-consensual invasion of privacy for profit, really captures what it is these critters do.”
Balaji Srinivasan: Media claims positive influence while denying negative societal impacts
“When it comes publisher time, they will admit that their stories led to something. But when it comes BLM time, they deny that their stories led to America, you know, half America getting burned down. So it's a one-way ratchet where they take all the credit and…”
Balaji Srinivasan: Musk's Twitter acquisition liberated Meta and YouTube from censorship
“X-Day was also the liberation of Meta and liberation of YouTube, right? All the countries that these racial fanatics at the NYT had occupied, right? All the networks they had occupied. That was like, you know how, like, the Nazi empire was at, like, its peak, …”