Forsgren: Only one-third of well-designed Microsoft features deliver customer value
Dr. Nicole Forsgren · a16z Podcast | Feedback Loops -- Company Culture, Change, and DevOps · Jan 2, 2019 · at 7:25
Dr. Nicole Forsgren, co-author of Accelerate, discusses product development efficiency and user value, citing empirical research conducted at Microsoft.
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“Even companies like Microsoft, where they are very good at understanding what their customer base looks like. They have a very mature product line. Ronnie Kahavi has done studies there, and only about one third of the well-designed features deliver value.”
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