Grant: Call center workers using Chrome or Firefox stay 15% longer
Adam Grant · a16z Podcast | How to Be Original and Make Big Ideas Happen · Jan 2, 2019 · at 1:57
Wharton professor Adam Grant cites research by economist Michael Hausman on how web browser selection correlates with employee performance and retention in call centers.
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“Basically what he found was Chrome and Firefox users were on average getting in call center jobs to customer satisfaction rates in 90 days that took Internet Explorer and Safari users a 120 days to reach. And the Chrome and Firefox users also stuck around 15% longer in their jobs.”
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