Assertion certainty 5/5 debate potential 2/5

Hassan: Suitable Technologies bans touching Beam devices while someone is logged in

Scott Hassan · a16z Podcast | Telepresence and Tech for a Distributed Workforce · Jan 2, 2019 · at 19:54

Scott Hassan, CEO of Suitable Technologies, describes the social etiquette and physical rules established at his company for interacting with remote workers logged into telepresence robots.

0:00 / 0:14exact quote · 14.2s
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“We have a policy of all employees. Once someone's beamed in, a customer or an employee or anybody beamed in, You're not allowed to touch the beam at all. We want to, we apply the same principles as if they were there. So you don't touch them.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

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Insight
Hassan: Learning burden should rest solely on a technology's primary beneficiary
“In a design of our product, my philosophy, Is that you should only put the burden of learning on the person who most benefits from that technology, right? You shouldn't put it on someone who doesn't really benefit from it, right?”
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Disclosure
Hassan: Suitable Technologies operates a fully automated store with zero physical staff
“At our we have a store on University Ave in Palo Alto right across the street from the Apple store, and it's been, we opened it in October of last year, Halloween, right, was our first day was open, and it's a fully automated store. There are no none of my emp…”
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Assertion Partly supported
Hassan: Beam telepresence robot has zero physical buttons for local users
“And so if you look at the beam product, there are no buttons on it at all. There's no switches. There's no dials. There's nothing to do on your side.”
Scott Hassan Jan 2, 2019 ▶ 36:17 a16z Podcast | Telepresence and Tech for a Distributed Workforce
Assertion Not checkable as stated
Hassan: Remote engineers stay logged into Beam for 6 to 8 hours
“We have engineers that sit on the beam for more than six, eight hours. At a time, and they overhear conversations, so they're working from Indiana, from, you know, from Vancouver, all around the world, and they basically are there with their team, embedded wit…”
Scott Hassan Jan 2, 2019 ▶ 11:46 a16z Podcast | Telepresence and Tech for a Distributed Workforce
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