Scott Hassan, CEO of Suitable Technologies, describes his company's Palo Alto retail store powered entirely by automated systems and telepresence devices.
“At our we have a store on University Ave in Palo Alto right across the street from the Apple store, and it's been, we opened it in October of last year, Halloween, right, was our first day was open, and it's a fully automated store. There are no none of my employees are there in meat form and it's been an entire year and the doors are all automated.”
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More from Scott Hassan
Insight
Hassan: Learning burden should rest solely on a technology's primary beneficiary
“In a design of our product, my philosophy, Is that you should only put the burden of learning on the person who most benefits from that technology, right? You shouldn't put it on someone who doesn't really benefit from it, right?”
Scott HassanJan 2, 2019▶ 35:25a16z Podcast | Telepresence and Tech for a Distributed Workforce
AssertionNot checkable as stated
Hassan: Suitable Technologies bans touching Beam devices while someone is logged in
“We have a policy of all employees. Once someone's beamed in, a customer or an employee or anybody beamed in, You're not allowed to touch the beam at all. We want to, we apply the same principles as if they were there. So you don't touch them.”
Scott HassanJan 2, 2019▶ 19:54a16z Podcast | Telepresence and Tech for a Distributed Workforce
AssertionPartly supported
Hassan: Beam telepresence robot has zero physical buttons for local users
“And so if you look at the beam product, there are no buttons on it at all. There's no switches. There's no dials. There's nothing to do on your side.”
Scott HassanJan 2, 2019▶ 36:17a16z Podcast | Telepresence and Tech for a Distributed Workforce
AssertionNot checkable as stated
Hassan: Remote engineers stay logged into Beam for 6 to 8 hours
“We have engineers that sit on the beam for more than six, eight hours. At a time, and they overhear conversations, so they're working from Indiana, from, you know, from Vancouver, all around the world, and they basically are there with their team, embedded wit…”
Scott HassanJan 2, 2019▶ 11:46a16z Podcast | Telepresence and Tech for a Distributed Workforce
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