Rotenburg: In five years, everyone will have a concierge care team
Fay Rottenberg · These People Are Engaging Their Doctors 45x a Year · Jul 14, 2023 · at 8:43
Fay Rotenburg, CEO of Firefly Health, discusses her long-term vision for virtual-first primary care and integrated health plan navigation.
0:00 / 0:33exact quote · 33.7s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“I think that the biggest thing we're talking about five years, it's that everyone has their own personal quarterback concierge care team right here that is their guide that they know they can access. You know, the best care instantaneously, and they understand what that means from a financial perspective as well. That they're confident that, you know, at any time, they can access the best care, be it virtually or physical, physically. Get that response within one minute, and it's actually going to translate into meaningful savings for them.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Fay Rottenberg
Rotenburg: Healthcare systems will default to denying care to cut costs
“And certainly when the easiest but not the best way to remove costs from the system is either to deny care to patients or push more of the payment burden onto patients, that's exactly what will happen.”
Firefly Health members engage with care teams 45 times yearly on average
“And so on average, members are engaging with us 45 times a year, which is an astounding stat.”
Rotenburg: Behaviors Drive Most U.S. Healthcare Costs and Deaths
“Address the drivers of the vast majority of death, disease, and costs in this country, which are driven by behaviors, which cannot be treated in any single visit, often don't require a physical facility.”
Rotenburg: Frequent patient engagement is required to manage chronic conditions and reduce ER visits
“Like, that's how you improve chronic conditions. That's how you keep people out of the ER. It's how you build trust and a relationship so that you earn the right to navigate them to those higher value providers.”