Jen: Care platforms must become domain experts on behalf of families
Sandy Jen · a16z Podcast | Tackling Senior Care with Help from Technology · Jan 2, 2019 · at 6:25
Sandy Jen is a co-founder of Honor, an in-home senior care company. She explains Honor's design philosophy for guiding families through hospital discharge and care placement.
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“You're expected, and part of the panic is that you're expected to become a knowledge expert instantaneously when you have no idea what's going on. And so part of our goal is to have Honor be that knowledge expert so that we're taking all of that burden away from you And putting it on our lap, so that when you are in that situation, it's very easy, because it's already difficult.”
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