Wennmachers: The public will forgive mistakes, but they will never forgive lies
Margit Wennmachers · a16z Podcast | Build Your Personal Brand · Jan 2, 2019 · at 20:39
Margit Wennmachers, a16z marketing partner and Outcast Agency co-founder, outlines human psychology around public apologies and PR blunders.
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“The thing about the human condition, we want to forgive. We just want to feel heard. We want to feel heard, and then we're ready to forgive. But if you're lying to us, you cannot get that.”
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