Zapier

“We didn't raise much money, we did remote work before it was a thing”

“Send it to my personal PayPal account. And so that was literally how we made our first money was just a hundred bucks via PayPal.”

“So we did have PayPal and HiRise, but Wufu and AWeber, we didn't. And so when he emailed back and was interested, I went to Brian and Mike and I was like, can you all build Wufu and AWeber tonight? And they're like, yep, on it. So that night we got Wufu and AW…”

“I think it's so easy to lose that stuff as you get bigger. It's like, ah, we're a big company now. Like we only do big company things. But that's kind of when I think the decline starts and the decline might be long. Like you might have like so much like insti…”

“We actually put a price on the page and we said, Hey, it's five bucks to get access to the beta. Which is comically cheap but, and it wasn't even a recurring thing, it was just like five dollars, you have access, and it's gonna be the life of the beta.”

“This time around, I think the time we applied, we'd had a thousand people that had paid for access to the beta, 10,000 people on a launch list.”

“Yeah, the first plan was 11 dollars, the second one was 23 dollars, the third one was 58 dollars a month, and because we're Zaps, we were like we should give them fun plan names, and so the plan names were amps, volts, and ohms and so that's what we shipped.”

“We knew the thing that would create, cause us to grow is more integrations. Cause every new integration meant new landing pages. It meant new partnerships. And that was, More customers coming our way. And so basically growth became really about an engineering …”

“Every one of these comments I'd make, you tended to get, you know, Four or five people would reach out and two of them would sign up and be like, I want to use this.”

“Our first hire ended up actually being someone to help with customer support.”

“Everyone's like, oh, we should make it free. So we get more usage, et cetera. And I just think that that's a really tough place to be. Cause you're going to get a lot of just like noisy feedback from people who actually really don't have this problem. Whereas …”

“PayPal and HiRISE were two of the first four that we built”

“So we go ahead and apply. Straight rejected.”

“I was doing this bespoke onboarding for, I don't know how many people I did it for. I lost count. It probably was hundreds. You know, if it wasn't hundreds, it was definitely, you know, more than 50 people that I was just going through this process over and ov…”

“Our very first customer was a podcaster, Andrew Warner, who runs this podcast Mixergy”

“The very first customers all, all came mostly from these community forums.”

“Like most, most people don't have an entrepreneur who deeply cares about solving their problem. And so even if the software is not good, they'll be okay with it because like you just have a passion and excitement for it.”