hospital call centers

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Sep 5, 2024 by Julie Yoo · across every show →

Everything said about hospital call centers, oldest first

Sep 5, 2024 neutral
Assertion Not checkable as stated
Yoo: 30 to 40% of hospital inbound calls only require basic lookups
“We used to look at, in my startup we worked a lot with call centers for hospitals, and it was something on the order of, like, 30 to 40% of all inbound calls were things that just required a lookup and didn't require a human”
Julie Yoo Sep 5, 2024 ▶ 27:15 Implementation, Data, Impact of Healthcare AI with Julie and Vijay
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