customer success manager
also referred to as: csm · csms
2 statements across 2 episodes · 1 bullish · 1 bearish · 2 people on the record · first statement Jan 2, 2019 by Alison Pickens · said 3 times in 1 episodes since 2025 · across every show →
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brought up most by Ankit Kumar (3)
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2025 3 mentions in 1 episode
Everything said about customer success manager, oldest first
Jan 2, 2019 positive
Pickens: Gainsight bonuses CSMs on health scores, CSQLs, and customer advocacy
“For each of these three metrics, our CSMs have targets every quarter, so they're held accountable for moving a certain number of customers into the green level of the health score every quarter, achieving a certain number of customer success qualified leads, a…”
Mar 15, 2025 negative
Kumar: Near-term AI voice models will still lack dynamic conversational fluidity
“And the models that we have today, like CSM, for example, And probably some of the models that we'll have in the short term that will make the experience better will still not be modeling the conversational dynamics because they're making decisions that kind o…”