Cedar

“And then we know, what is the insurance plan? That's also another data point. So that infers, is it a blue color, is it a white color plan? Then, of course, we know what is the demographics of that, of a certain invention, because we have date of birth, right?…”

“When you see on the administrative side, I think it's still completely stuck kind of in the eighties, right? So you literally have the fax machine still there. You're still having checks being mailed right and left. And you still have something like prior auth…”

“So we use these multi-armed bandits, they're called. And then based on how the patient clicks through the app, that gives us another set of data, which is engagement data. And together with this engagement data, then of course the follow-ups are different. I m…”

“And when you before Cedar only had a margin of maybe one or two or three percent, getting additional percent or percent and a half is of course very impactful.”

“So overall, what was really interesting, she basically said, never take me back to that hospital because she lost trust in us. So if the billing is so messed up, she also lost trust in the medical side.”