The Ledger

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Insight
Batchu: Bad corporate operators can make better founders than top operators
“And I think what's actually interesting is there's some operators that are very good at their operating job that I think would be worse founders than some bad operators. Right. And I've like found this. So let me explain that a little bit further. There are pe…”
Sri Batchu Jul 26, 2023 ▶ 56:28 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: An investor's operating experience has a two-to-four-year half-life
“There's also this notion of, like, a half-life to operating experience. Something like two to four years, which is, like, You know, every whatever X number of years you're away from operating and become a specialized or full-time investor, your ability to real…”
Sri Batchu Jul 26, 2023 ▶ 44:14 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Founders unable to get warm intros lack basic hustle
“My theory is if you can't even succeed in getting a warm intro, how are you going to hustle and building a company? I only take conversations that are very high reputation, warm intros, where the person is, like, typically, like, already spoken to the person, …”
Sri Batchu Jul 26, 2023 ▶ 49:52 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Sri Batchu: Finding product-market fit is the founder's primary job
“Finding product market fit, in my opinion, is the founder's primary job. It is not something that you outsource to a growth team.”
Sri Batchu Jul 26, 2023 ▶ 17:53 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Sri Batchu: Biz ops generalists outperform specialists in early startup growth
“The early days of growth can be managed by In my opinion, a lot of different types of people. I actually really liked the biz ops profile for the early days until you're like ready to really put some gas on the fire and, you know, hire a VP. But I think what's…”
Sri Batchu Jul 26, 2023 ▶ 19:32 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Case study interviews should be required for growth roles at all levels
“I'm a big believer in doing a little bit of homework or a case study type of thing. And it works at, I think fundamentally you should do it for all levels. People often think about it as like something that you do for potentially a more junior candidate.”
Sri Batchu Jul 26, 2023 ▶ 22:09 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Excessively resourced software teams suffer a 'resource curse'
“I think teams get materially slower as they get bigger. It's really like the equivalent of a resource curse for companies rather than countries, right? When you have too many resources, you get bad at prioritizing and you get bad at accountability, and you act…”
Sri Batchu Jul 26, 2023 ▶ 36:49 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Context switching through angel investing sharpens operator intuition
“I tend to find that the context switching and learning about different spaces actually builds more intuition and creativity for ideas. So I think in, in moderation, I actually think it's a good idea to do that.”
Sri Batchu Jul 26, 2023 ▶ 52:49 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Founding teams should split storytelling and execution roles
“I've definitely seen people that can do both, but it's rare that people can wear both hats. So I often tend to like founding teams where one person is the storyteller and the other person is like the, you know, operator and executor.”
Sri Batchu Jul 26, 2023 ▶ 59:12 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Sri Batchu: Cold outbound email remains an effective growth tactic
“I think cold outbound and email still works surprisingly well, despite all of the changes in that space.”
Sri Batchu Jul 26, 2023 ▶ 1:03:24 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Leaders must intentionally allow lower-priority problems to go unaddressed
“You have to let some fires burn. If you think you have to fight every fire on your team, you're going to burn yourself out. So you just have to realize that, like, some things are just not going to be worked on for a bit, and they're going to be broken, and be…”
Sri Batchu Jul 26, 2023 ▶ 0:00 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Sri Batchu: The best executives reject distracting initiatives regardless of impact
“Simplification is a superpower, and it's actually very difficult and a lot of executives, you know, when they're faced with two potentially high-impact initiatives, are often tempted to say, let's do both. Let's figure out how we can do both. The good ones can…”
Sri Batchu Jul 26, 2023 ▶ 4:44 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Sri Batchu: Growth functions should only be built post-product-market fit
“Personally, to me, a growth function is something that you build post product market fit and is the home for all high volume data and experimentation oriented customer acquisition, retention, engagement strategies.”
Sri Batchu Jul 26, 2023 ▶ 6:05 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Dollars of SQL pipeline is the ideal B2B growth metric
“So typically for B to B you know, where I land at is like dollars of like SQL pipeline. Which kind of controls for that quality element and controls for the size of the lead element as an art.”
Sri Batchu Jul 26, 2023 ▶ 10:04 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Unstructured growth experimentation devolves into undiagnosable chaos
“In the early days of growth, you've got kind of a small ragtag team that's throwing a bunch of spaghetti at the wall and seeing what works, right? This works for a bit but it often tends to devolve into undiagnosable chaos. If things aren't working, you have n…”
Sri Batchu Jul 26, 2023 ▶ 10:55 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Reserve pre-mortems for major strategy departures and high-risk investments
“So I typically think of like pre-mortems as something that feels like a big departure from current strategy or something that's a lot of investment or that you believe has a lot of high potential in terms of visibility or risk or pipeline generation. For thing…”
Sri Batchu Jul 26, 2023 ▶ 17:21 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Sri Batchu: Early growth leaders don't need prior Head of Growth titles
“I don't think so. I think what you want to look for is people that have, you know, the T-shaped classic thing where they have like a deep spike in one area or one discipline of growth in some way. And that, whether that spike is product, some function of marke…”
Sri Batchu Jul 26, 2023 ▶ 20:06 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Case study interviews should avoid asymmetric information
“You either pick something that, you know, is about a third company or you pick a problem at your company that's relatively new to you that you haven't worked out yet. And give them the context to see how they think about it.”
Sri Batchu Jul 26, 2023 ▶ 22:42 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Candidate defensiveness during case presentations is a major red flag
“I think if you see a lot of defensiveness during the case presentation, for me, that's like a big red flag.”
Sri Batchu Jul 26, 2023 ▶ 25:20 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: VC strategy changes fundamentally with every 5x increase in check size
“I think the strategy only works up to a certain size. And, you know, my general understanding with venture is the job is like materially different every five X or so the check size. So and it's a completely different job. What can help you win in the previous …”
Sri Batchu Jul 26, 2023 ▶ 46:35 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Early investors must shift mindset to optimism on how startups succeed
“There's a mindset switch that you have to make, which is like, how can this succeed? And not about how it can fail. Like, it's very easy to think about all of the ways something can fail. And so the question that you have to ask yourself is like, how can this …”
Sri Batchu Jul 26, 2023 ▶ 1:02:08 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Do not hire VP-level growth leaders for small teams
“Either too senior or too junior for the given problem that they have. Too senior being like, you know, if you've got a three person growth team, like don't hire a VP level person because you actually need somebody that can really coach people and get into the …”
Sri Batchu Jul 26, 2023 ▶ 1:04:31 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Backed founders are an angel investor's top source of deal flow
“I think one is just how important the founders that you work with and invest in become as a source of leads for you. And I didn't fully imagine that when I started being an angel investor, I was like, oh, where am I going to find, you know, great deals to work…”
Sri Batchu Jul 26, 2023 ▶ 55:38 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
Insight
Batchu: Involving others in problem-solving yields better results than asking for resources
“Ask for money, get advice. Ask for advice, get money twice. And to me, it's like super, super helpful framing for, like, almost any, like, difficult situation that you're dealing with, not just fundraising which is, like, the more you bring people into what yo…”
Sri Batchu Jul 26, 2023 ▶ 1:06:32 Sri Batchu: Biggest Growth Lesson from Instacart & Opendoor; 70% of Experiments Should Fail | E1040 · 20VC with Harry Stebbings
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