The Ledger
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Shah: Time savings represent weak ROI compared to process transformation
“To solve, not just like employee productivity, which is sort of what I call weak ROI. It's like you say Bob in three hours a week, who cares? You're still going to pay my salary, but the real you know, strong ROI is where you could actually transform core busi…”
Shah: Enterprise AI discussions in two years will focus on adoption pace
“From the enterprise standpoint, exactly what we're talking about right now, which is, you know, the adoption curve and getting things in and moving things along. Again, we've seen this where customers absolutely are ready to go, but just their own internal pro…”
Shah: Enterprises established dedicated AI line-item budgets starting in early 2024
“I will say that at the start of 24, we started to see solid numbers inside of budgets for people to deploy AI systems, agentic systems to help their employees to drive business transformation. It wasn't just coming out of a slush fund or you know kind of a one…”
Shah: 250 of Moveworks' 350 customers overlap with ServiceNow
“Just for the sake of numbers, it's 250 out of 350 customers that are ServiceNow customers, so quite a bit of overlap.”
Shah: Moveworks is the first agentic AI platform to receive FedRAMP authorization
“We just got FedRAMP authorization two months ago, the first agentic platform to get that because we had to build a lot of the security measures, the protocols, the infrastructure on gov cloud and this and that, that it just takes time.”