The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 6 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
O'Driscoll: PE firms will acquire AI startups to dress up legacy SaaS
“I'm willing to bet that all those PE shops have a, let's acquire some new AI Pixie Dust to put on top of Zendesk, to put on top of Anaplan so we can, you know, tart up the story with acquisitions.”
European enterprise software investors universally passed on Zendesk's early rounds
“Everybody in Europe, Who knew anything about enterprise software looked at Zendesk and passed because there were plenty of reasons why this would never work.”
Jason Lemkin: Base Zendesk AI achieves 20% ticket automation without custom training
“The base version of Zendesk, which you get with AI, it's about 20% automated. That's about as well as you can do without training.”
Halligan: Zendesk never secured long-only investors due to shaky IPO timing
“Zendesk at the time went out. And it was just, it was timing, and it was just a shaky week that they went out, and they just didn't get, they didn't get the big long onlys, and they had a good story, and they didn't get them, and they never really got them. Th…”
Zendesk disproved the $1,000/month minimum pricing rule for enterprise software
“Five years ago, it used to be the case that You enterprise products had to be something you could sell for at least a thousand dollars a month. Otherwise you couldn't sell them economically. And then Zendesk comes along and completely rips that apart.”