The Ledger
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Tolkin: Defaulting the Uber app to UberPool was a poor product decision
“And for a little bit the default was Uber pool. And I think that was a poor product decision. Because even if you had chosen Uber X on your last ride, it defaulted back to Uber pool. And so the UI wasn't clear enough what was happening. And so people were acci…”
Tolkin: UberPool launched with post-hoc pricing before upfront pricing was built
“When we first launched, it was variable pricing, depending on whether you matched or not. You open the Uber app, you say, this is where I'm going, and it was just like, okay, and then based on minutes and miles, the cost would post hoc calculate until we built…”