McCabe: Intercom's AI bot outresolves every competitor on the market
Eoghan McCabe · Eoghan McCabe, CEO @Intercom: Freedom of Speech, Censorship and Government Control | E1213 · 20VC with Harry Stebbings · Oct 11, 2024 · at 2:48
Eoghan McCabe, co-founder and CEO of Intercom, compares Intercom's AI customer support agent against other support automation products on the market.
0:00 / 0:07exact quote · 7.8s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“We now have the highest performing AI customer service bot. You look at everything that's on the market. They can't resolve tickets at the rate we can.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Eoghan McCabe
McCabe: DEI initiatives are a bad idea that discriminate by race and gender
“I always thought it was a really bad idea to discriminate against people for their race or their gender or things like that. So I never was cool with DEI”
McCabe: COVID mRNA vaccines were harmful while traditional treatments worked
“During COVID, it turned out that these gene therapies were really bad for you, and that these traditional treatments were really, really helpful. Don't slap your face like I shouldn't have said that, because it's fucking true.”
McCabe: Trump and supporters lead the defense of personal liberty
“It's crystal clear that Trump and fans are the people who are promoting the most personal liberties and freedoms.”
McCabe: Very few tech industry figures are not voting for Trump
“And that's why everyone I talk to, it's very few people I talk to in technology who are not voting Trump at the moment. Very, very few. There are some people who are either triggered by Trump or they're they don't actually study a lot of these topics, but most…”
McCabe: Most VC AI investments will underperform the S&P 500
“Most VC money is going to support a lot of excitement around AI and actually not do better than the S&P 500.”
McCabe: Claims that LLMs will crush software come from non-builders
“The people that tell these big visionary stories about how LLM companies or AGI is going to crush all of software, They're not actual business people. They're not actual builders, and they don't realize that businesses, consumers have real practical problems t…”