Omer Shai is the Chief Marketing Officer at website builder platform Wix, discussing corporate storytelling mistakes on the 20Growth podcast.
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“They're afraid to put the product in the center. There are so many emotions, or funny, and you know, in general, it's tricky to tell a story right now in the world, and not to hurt someone. You know, let's be honest, the world is so divided. That you're really afraid to tell any story because someone can be offended or to understand it in a wrong way. But in general, people will go down on you because you put the product in the center and you didn't say something bigger than that. Why? Eventually people are coming to you to use the product, ok?”
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More from Omer Shai
Opinion
Wix CMO Omer Shai says optimizing for overall conversion rate is stupid
“It's like going after conversion rate as a matrix. Think how stupid it is to go after conversion rates.”
Omer ShaiJan 31, 2026▶ 22:4520Growth: How Wix Built a $100M Marketing Machine | Why LTV is BS and Why Time Return On Investment is the Most Important Metric | How to 10x Your Growth: What is the Next Great Channel with Omer Shai, CMO @ Wix
Disclosure
Wix CMO Omer Shai has never used customer lifetime value metrics
“I never used lifetime value.”
Omer ShaiJan 31, 2026▶ 0:0220Growth: How Wix Built a $100M Marketing Machine | Why LTV is BS and Why Time Return On Investment is the Most Important Metric | How to 10x Your Growth: What is the Next Great Channel with Omer Shai, CMO @ Wix
Insight
Wix CMO Omer Shai uses short payback cohorts instead of LTV
“And lifetime value, it's much slower than metrics that currently I have. So I have one day cohort, seven day cohort, 14 days cohort, and 28 days cohort. It is eventually giving me an indication about when my TROI is going to be one.”
Omer ShaiJan 31, 2026▶ 15:2220Growth: How Wix Built a $100M Marketing Machine | Why LTV is BS and Why Time Return On Investment is the Most Important Metric | How to 10x Your Growth: What is the Next Great Channel with Omer Shai, CMO @ Wix
AssertionSupported
Omer Shai says most relevant global web traffic remains on Google
“And again, in general, when you are looking at most of the traffic, the relevant traffic in the world, it's still on Google.”
Omer ShaiJan 31, 2026▶ 31:2520Growth: How Wix Built a $100M Marketing Machine | Why LTV is BS and Why Time Return On Investment is the Most Important Metric | How to 10x Your Growth: What is the Next Great Channel with Omer Shai, CMO @ Wix
Disclosure
Wix CMO Omer Shai says TikTok ads and sports endorsements have failed
“I think TikTok didn't work for me yet. I think that sports endorsement in some kind of way didn't work for me as I expected it to work.”
Omer ShaiJan 31, 2026▶ 32:3420Growth: How Wix Built a $100M Marketing Machine | Why LTV is BS and Why Time Return On Investment is the Most Important Metric | How to 10x Your Growth: What is the Next Great Channel with Omer Shai, CMO @ Wix
Opinion
Omer Shai says only companies like Apple can market without product focus
“Apple is one. It's a company, right? And we can talk about, let's say, 10 more, not in the level of Apple, that can tell a story like that. And all the others, other, and eventually... Need to play different game ball.”
Omer ShaiJan 31, 2026▶ 38:5120Growth: How Wix Built a $100M Marketing Machine | Why LTV is BS and Why Time Return On Investment is the Most Important Metric | How to 10x Your Growth: What is the Next Great Channel with Omer Shai, CMO @ Wix
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