Costolo: Scaling CEOs wrongly assume satellite offices automatically adopt HQ culture
Dick Costolo · 20VC: Dick Costolo on The Balance of Vision and Realism in Startups, The Biggest Challenge in Scaling Twitter & How To Optimise Decision Making Internally · Feb 12, 2018 · at 13:43
Dick Costolo, former CEO of Twitter, discusses operational pitfalls during global corporate expansion.
0:00 / 0:22exact quote · 22.8s
720p mp4 · rendered on demand · StarZero watermark
“I think the biggest mistake a lot of CEOs of companies that are scaling outside their headquarters office for the first time make are They assume that all of the offices understand and operate based on, you know, the CEO and the headquarters folks understanding of what the priorities are and how to operate and what the culture should be like. And that's just not going to be the case unless you explicitly focus on it.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Dick Costolo
Costolo: Silicon Valley hero mythology falsely elevates founders above normal people
“The thing that I believe that maybe many people in the industry disbelieve, I think that as opposed to the mythology of Silicon Valley of there are these sort of superheroes out there, and they have these amazing superpowers that the rest of us don't have, the…”
Costolo: Improv comedy teaches founders to trust initial instincts
“Some of the things I learned about improvising helped me being an entrepreneur. 100%. There's no question about it. Things like you just have to run with whatever you've got to go on. Any, whatever your first idea is, whatever your instincts are, Run with thos…”
Costolo: Large-company employees can adapt as flexible startup 'stem cells'
“No, I don't agree with that thesis. I think that people surprise you and people who were in very specific functional roles in company X when it was 10,000 people can jump into a startup and be a, you know, what I would call a stem cell and play multiple roles …”
Costolo: Founders receive flawed advice driven by investor success bias
“A lot of CEOs and entrepreneurs are given bad advice by investors that are based on success biases of other things they've invested in, They're given bad advice by their CEOs who are giving their advice based on the success biases of their own companies.”