Fillmann: Evaluating Customer Success Against Everything Leaves Them With Zero Focus
Frank Fillmann · Frank Fillmann: How I Boosted Revenue by $500M at Salesforce; Tips for Hiring Salespeople | E992 · 20VC with Harry Stebbings · Mar 22, 2023 · at 50:18
Frank Fillmann, Country Leader Australia at Salesforce, discusses sales alignment with customer success teams and how to elevate CS early in the sales cycle.
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“But if you're measured against everything, you're measured against nothing, and so I think one way to make it that to kind of make that problem smaller, bring success on the sales calls with you.”
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