Gusto streams every customer NPS comment into an open company-wide Slack channel
Tomer London · 20VC: Gusto Co-Founder, Tomer London on Why Most Founders Approach Fundraising With The Wrong Mindset Today, How To Construct A Values/Motivation Alignment Test To Determine The Right Investors For You & Why Delight Is So Crucial To The Success of Any Con · Feb 28, 2020 · at 20:13
Tomer London, co-founder of Gusto, details how the company distributes customer feedback internally to drive product improvement.
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“The other thing is about comments, and you know, we have like a Slack channel in Gusto, it's open to everyone, where literally every single NPS comment has been read by many, many people in our Gusto team, and especially The product and design teams.”
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