Net Promoter Score is insufficient on its own to evaluate customer sentiment
Tomer London · 20VC: Gusto Co-Founder, Tomer London on Why Most Founders Approach Fundraising With The Wrong Mindset Today, How To Construct A Values/Motivation Alignment Test To Determine The Right Investors For You & Why Delight Is So Crucial To The Success of Any Con · Feb 28, 2020 · at 19:28
Tomer London, co-founder of Gusto, critiques conventional reliance on Net Promoter Score in SaaS product development.
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“NPS is not the one metric. Like, it's not the one place you go and you know everything about how people think about your product or love your product at all.”
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