Failed knowledge systems cause severe expert burnout from constant direct questions
Rick Nucci · 20VC: The Most Successful Companies Are Not Where Employees Work The Most, How To Know When To Promote From Below Or Bring in External Candidates & Why It Is A Unique Advantage To Be Building A Company Outside A Tech Hub with Rick Nucci, Founder & CEO @ G · Jan 24, 2020 · at 4:11
Rick Nucci is the founder and CEO of Guru, a knowledge management software platform. He explains why standard internal wikis fail and create operational friction.
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“They just revert back to asking the experts. And you see the burden that creates on the company around shoulder tapping experts and burning them out and, you know, stuff we just see over and over and over again with our customers today.”
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