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DeWahl: Time constraints on market research are angel investing's biggest hurdle

Julia DeWahl · 20VC: Biggest Lessons From Opendoor's Scaling Journey, How To Implement Systems for Growth & The Right Way To Structure Customer Discovery Processes with Julia DeWahl, Angel Investor · Jul 3, 2020 · at 29:20

Julia DeWahl, former Opendoor executive and angel investor, discusses the primary operational challenge faced by non-full-time angel investors during a quickfire segment on 20VC.

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“I think for most people, it's finding the time to get to know others, to be out there in the Twitter sphere or wherever it is where people are talking about ideas. I think finding the time to really get to know the problem space and the team once they've engaged with someone. Because most angels aren't investing full-time, they have day jobs they're focused on, and it can be hard to carve out time within a few days' notice to research a space and get to know founders.”

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