Mehta: Context-blind messaging bots will fail to deliver on AI promise
Puneet Mehta · Pre-YC Demo Day: Msg.ai's Puneet Mehta on The Rise of AI, The Potential For Messaging and Life As A Current YC Startup · Mar 18, 2016 · at 18:13
Puneet Mehta, founder of msg.ai, warns against a rushed deployment of conversational messaging apps that lack human support or context awareness.
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“What concerns me is not what could prevent growth, but what I call the possible messaging gold rush. And if businesses try to build messaging apps, you know, without truly understanding real-time customer context, or without leveraging human-assisted AI for scale and efficiency, you know, that's where it would not deliver on the promise of conversational interfaces.”
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