Zaparde: Early product deficiencies can be offset with exceptional service
Rujul Zaparde · Rujul Zaparde: Why Hiring Inexperienced People is Better | E1144 · 20VC with Harry Stebbings · Apr 24, 2024 · at 2:15
Rujul Zaparde is the co-founder and CEO of Zip. He discusses early product development strategy and how hands-on customer service can compensate for an imperfect V1 product.
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“And one, you know, one thing I think you can always do is like, if you lack something, you can always make up for it in service. You can ask better questions. You can learn, you can iterate faster and people really appreciate that. That's under value.”
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