Adam Grenier, former Head of Growth Marketing at Uber, describes the operational friction between central marketing and autonomous local market managers at Uber.
“At any given time, there were probably, like, 200 personal credit cards buying ads on Facebook, and it used to drive me mad, and, like, initially I went out with, like, a very, like, firm grip on, like, you can't do that, like, stop doing that, like, we have it structured over here,”
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More from Adam Grenier
AssertionSupported
Didi and the Chinese Government Had Full Access to Uber's Data
“It became very clear that everyone had all our data. Didi knew everything we were doing whereas, like, Lyft and Uber always knew what each other were doing, because we were watching each other, we're friends, things like that, but, like, we never had each othe…”
Adam GrenierMar 15, 2023▶ 0:00Adam Grenier: The Inside Story to Uber’s Hypergrowth; How We Spent $1B/mo in China | E989 · 20VC with Harry Stebbings
Insight
Full Marketing Channel Attribution and Consistent CAC Metrics Are Impossible
“I agree. I think it's bullshit. I think it's a really, as, like, a, the expectation that it's going to be a consistent metric across channels, and having, like, a full view of everything that could be included in that is, is impossible. Like, it's not, Unlikel…”
Adam GrenierMar 15, 2023▶ 55:24Adam Grenier: The Inside Story to Uber’s Hypergrowth; How We Spent $1B/mo in China | E989 · 20VC with Harry Stebbings
Insight
Founders Should Hire Growth Teams Only After Achieving Organic Growth
“I think it's hiring because they need growth, rather than hiring because they have growth.”
Adam GrenierMar 15, 2023▶ 1:02:01Adam Grenier: The Inside Story to Uber’s Hypergrowth; How We Spent $1B/mo in China | E989 · 20VC with Harry Stebbings
Insight
Most Companies Do Not Need a Standalone Growth Team
“Generally speaking, I actually don't think most companies need a growth team. Like, growth, again, should be infused throughout the business.”
Adam GrenierMar 15, 2023▶ 12:18Adam Grenier: The Inside Story to Uber’s Hypergrowth; How We Spent $1B/mo in China | E989 · 20VC with Harry Stebbings
Disclosure
Uber Dissolved Its Centralized Growth Team Prior to Grenier's Departure
“So like we actually, all of those functions within the growth team eventually actually merged back into the core business to where by the time I left, we actually didn't have a centralized growth team anymore.”
Adam GrenierMar 15, 2023▶ 13:10Adam Grenier: The Inside Story to Uber’s Hypergrowth; How We Spent $1B/mo in China | E989 · 20VC with Harry Stebbings
AssertionSupported
Uber Built Its Growth Team by Hiring Cross-Functional Leaders Simultaneously
“When we built growth at Uber, like we infused an entire team In one fell swoop, right? Like, and Ed was hired, and he hired myself, a head of product, a head of engineering, a head of design head of analytics.”
Adam GrenierMar 15, 2023▶ 17:46Adam Grenier: The Inside Story to Uber’s Hypergrowth; How We Spent $1B/mo in China | E989 · 20VC with Harry Stebbings
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