Frank Fillmann, Salesforce CRO and Country Leader for Australia, advises founders and sales leaders on how to structure effective sales compensation models.
“I think the biggest challenge you want to solve is alignment with how the company reports to their shareholders, whether that's a private or a public company. How is the company measured? And then make sure there's alignment all the way down to how the sales rep is paid. I think in the absence of that, there's going to be a tension point where what the customer wants and what the rep wants is wildly different from what leadership wants.”
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More from Frank Fillmann
Opinion
Fillmann: Founders Should Hire Sales Reps Individually, Not in Competing Pairs
“If you want the environment where people perform at their best, you need safety. If you want safety, they have to know that you're trusting them, that you've got their back. And if you have two different people kind of competing in the same environment, I don'…”
Frank FillmannMar 22, 2023▶ 10:27Frank Fillmann: How I Boosted Revenue by $500M at Salesforce; Tips for Hiring Salespeople | E992 · 20VC with Harry Stebbings
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Fillmann: Teaming Two Sales Alphas Together Will Crash and Burn
“I think for me I'd say the biggest mistake I've made was trying to team people together that were both alphas. And like, I think being an alpha in sales is really, really good. You want the natural leader, but if they do it at the expense of other people and t…”
Frank FillmannMar 22, 2023▶ 22:37Frank Fillmann: How I Boosted Revenue by $500M at Salesforce; Tips for Hiring Salespeople | E992 · 20VC with Harry Stebbings
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Fillmann: Prioritize Potential Over Experience, Except for Mature Enterprise Accounts
“It's always hypo one experience to the, there's always an exception to that though. I think when you have like a big mature customer and a big brand with a lot of visibility, You'll always have to take experience first. You don't want someone learning on the j…”
Frank FillmannMar 22, 2023▶ 23:41Frank Fillmann: How I Boosted Revenue by $500M at Salesforce; Tips for Hiring Salespeople | E992 · 20VC with Harry Stebbings
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Fillmann: Retraining Non-Enterprise Reps for Upmarket Selling Fails
“Trying to train folks that don't have the enterprise experience and convert them over, I don't think it's setting them up for success. I think you need to be able to find folks that have done this before that bring in the top end of the game and then having re…”
Frank FillmannMar 22, 2023▶ 57:37Frank Fillmann: How I Boosted Revenue by $500M at Salesforce; Tips for Hiring Salespeople | E992 · 20VC with Harry Stebbings
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Fillmann: Industry Expertise Matters More Than Prior Deal Size Experience
“Industry experience and driving client trust and relevancy, you can reverse engineer everything a lot easier than having big experience on a deal, but not understanding what's going to make your customer successful.”
Frank FillmannMar 22, 2023▶ 58:31Frank Fillmann: How I Boosted Revenue by $500M at Salesforce; Tips for Hiring Salespeople | E992 · 20VC with Harry Stebbings
Insight
Fillmann: Competitive Sales Roles Build Bulletproof Skin for Beginners
“And then my first role at IBM was a competitive sales rep. So every account I talked to didn't want to talk to me. So you get to kind of have this like bulletproof skin on you, which is a really, really great way to get into sales.”
Frank FillmannMar 22, 2023▶ 1:12Frank Fillmann: How I Boosted Revenue by $500M at Salesforce; Tips for Hiring Salespeople | E992 · 20VC with Harry Stebbings
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