Nick Jones, founder of Soho House, discusses the extreme financial and operational strain faced while expanding the private members' club into New York City.
Insight
Nick Jones: Job interviews are performative play-acting that reveal nothing
“Interviews are really difficult. You know, it's just a Play act, isn't it? And actually you never really find out until someone joins you.”
Insight
Nick Jones: Tell candidates every reason they shouldn't join your company
“So I think what you have to be when you're hiring people is very, very clear. You know, you just go through, right, here are all the reasons why you might not want to join us, and listen. And, you know, and then if you're honest like that, they can go, okay, w…”
Insight
Nick Jones: Society Should Stop Praising Overwork and Value Life Balance
“People often sort of sort of, Praise people who work incredibly hard, but actually what we should be doing is saying, well, surely you should be getting a bit more balance in your life, because that's a lot more healthy”
Insight
Jones: Instagram hype cannot replace quality and consistency in hospitality
“Instagram might blow something up quicker, but actually the customer, if it's not good, and it's not consistent, they won't come back, and they will tell people they're not going to come back, and they will, the best way to have a successful restaurant, cafe, …”
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Nick Jones: Leaders cannot always be nice in 24/7 global businesses
“I don't want to say I'm, you know, I'm Mr. Nice guy all the time. Cause you know, you can't be when you're, you, when you're running a day to day business, which is running 24 hours a day, seven days a week globally.”
Insight
Jones: External hires require clear, honest feedback for bypassed internal candidates
“Well, I think if you do that, I think it's because you really don't think, you, you'd much rather, I much rather would promote within. So if you end up having to go to the outside to bring in rather than promote within, it means that the person isn't right. Bu…”