Insight certainty 3/5 debate potential 3/5

Refusing remote sales hires locks companies out of top talent

Sean Boscanian · This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings · Mar 21, 2026 · at 1:01:06

Sean Boscanian, Chief Revenue Officer at Figma, discusses whether remote sales teams are viable in response to Harry Stebbings during a quick-fire segment on 20VC.

0:00 / 0:35exact quote · 35.7s
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“Are they dead? No. Are they harder? I think so. I mean, it is, it just puts a lot more pressure on the system, I think, if it's fully remote. But are they dead? I don't think so. I honestly think, like, if you go completely the other direction, I think you're probably keeping yourself from being able to hire some really talented people that are, you know, they've moved to cities where they're not gonna, you know, families now, they're not gonna go to New York, they're not gonna go somewhere else, like, So I, you know, I do think it puts more pressure on leadership for sure. I don't think it's dead or you're missing out on some real talent.”

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More from Sean Boscanian

Opinion
Figma CRO Sean Boscanian argues traditional software sales quotas are arbitrary
“My perspective is quotas are kind of made up.”
Sean Boscanian Mar 21, 2026 ▶ 22:13 This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings
Insight
Figma AEs must generate their own pipeline without relying on SDRs
“A's have to be responsible for their own PG, like full stop. That I think is, is consistently true anywhere I've been, and I firmly believe in it. I think that's critical. That is the job in a lot of ways, like the most important part of the job.”
Sean Boscanian Mar 21, 2026 ▶ 14:02 This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings
Insight
Managing sales reps purely by quota creates lazy leadership, says Boscanian
“I just think it's too much of a lagging indicator. And I think it, what my fear is, it creates lazy leadership. If we're performance managing based on the idea that someone got to their number or didn't get to their number at the end of a month, quarter, or ye…”
Sean Boscanian Mar 21, 2026 ▶ 48:18 This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings
Disclosure
Figma operates without a traditional customer success team, says CRO Boscanian
“We don't actually have a traditional CS team.”
Sean Boscanian Mar 21, 2026 ▶ 7:52 This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings
Disclosure
Figma operates without traditional sales development representatives, says CRO Boscanian
“We also don't have traditional SDRs.”
Sean Boscanian Mar 21, 2026 ▶ 13:34 This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings
Disclosure
Figma sets average enterprise sales quotas at 3x to 4x OTE
“An average enterprise rep here might have three to four X their OTE for a quota, and we're happy with that.”
Sean Boscanian Mar 21, 2026 ▶ 0:18 This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings
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