Khosrowshahi: Uber slowed feature updates for drivers to avoid payment errors
Dara Khosrowshahi · Dara Khosrowshahi: How I Became CEO of Uber; Uber Eats vs DoorDash; The Postmates Acquisition | E994 · 20VC with Harry Stebbings · Mar 27, 2023 · at 29:54
Uber CEO Dara Khosrowshahi explains why Uber manages software release velocity differently for drivers compared to riders and eaters.
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“We've actually slowed down in terms of some of the velocity of features that we ship for our earners, right? So it's, we're iterating constantly as it relates to eaters, riders, et cetera trying X out or trying Y out. But as it relates to earners, this is how they're making a living. This is how they're earning and we've got to be more careful in terms of earner facing innovation because of the possibility or making mistake.”
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