Disclosure certainty 4/5 debate potential 2/5

Khosrowshahi: Uber Eats initially bet on the wrong delivery strategy

Dara Khosrowshahi · Dara Khosrowshahi: How I Became CEO of Uber; Uber Eats vs DoorDash; The Postmates Acquisition | E994 · 20VC with Harry Stebbings · Mar 27, 2023 · at 18:54

Dara Khosrowshahi, CEO of Uber, reflects on how Uber Eats initially fell behind DoorDash in the US suburban delivery market.

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“So I think the biases that we had Which is coming from an urban rides business that was all about the five minute ETA, made us early on bet on the wrong thing.”

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