“In a market like India, where SMS is 10 cents. So like, you know, you're actually competing against 10 cents versus the marginal cost of incremental data.”
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More from Ryan Wiggins
AssertionSupported
WhatsApp managed 1.5 billion users with just one product manager
“When I joined WhatsApp, it had a billion and a half users, and it really only had about one product manager, about two to three data people working on it.”
Ryan WigginsMay 19, 2023▶ 4:35Ryan Wiggins: Scaling WhatsApp from 0-100M; How to Build a Growth Team; Mercury Neobank | E1016 · 20VC with Harry Stebbings
Insight
Growth leaders rely too much on hacks instead of core product mechanics
“I see far too many growth leaders jump to notifications, upsells, or things like that. But in my experience, there's usually one thing that drives most of the results and people get too bogged down in trying a hundred growth hacks to actually move a number, bu…”
Ryan WigginsMay 19, 2023▶ 12:06Ryan Wiggins: Scaling WhatsApp from 0-100M; How to Build a Growth Team; Mercury Neobank | E1016 · 20VC with Harry Stebbings
Insight
WhatsApp retention depends on having one key contact, not total contacts
“One of the things that matters a lot is having people to talk to, and so the more people you have to talk to, the more likely you are to stick around on using WhatsApp, but actually that's not the thing that matters. What matters is the one person that you wan…”
Ryan WigginsMay 19, 2023▶ 14:26Ryan Wiggins: Scaling WhatsApp from 0-100M; How to Build a Growth Team; Mercury Neobank | E1016 · 20VC with Harry Stebbings
Insight
Early-stage growth teams should target 50% wins, not 1% optimizations
“If you're an early stage company, if you're an early stage product, you're looking for something that clearly impacts top line growth. You're not looking for one percent wins. Sometimes not getting a clear signal is a signal in itself. And I think that, you kn…”
Ryan WigginsMay 19, 2023▶ 16:02Ryan Wiggins: Scaling WhatsApp from 0-100M; How to Build a Growth Team; Mercury Neobank | E1016 · 20VC with Harry Stebbings
Insight
Startups should not hire growth teams before achieving product-market fit
“The moment that you're looking for is that the product has a core product market fit, and at least one channel is working for bringing in some new users. It doesn't have to be huge, but it has to be consistent and reliable and stable. If it's not there, to me,…”
Ryan WigginsMay 19, 2023▶ 18:22Ryan Wiggins: Scaling WhatsApp from 0-100M; How to Build a Growth Team; Mercury Neobank | E1016 · 20VC with Harry Stebbings
Insight
Growth teams should be kept to one to four people for speed
“And so when you think about that, if you have a huge team, it is more complex to get anything done because you're having to coordinate across a bunch of people. And so the thing that I look for is, is there, you know, One to four people that can get something …”
Ryan WigginsMay 19, 2023▶ 23:00Ryan Wiggins: Scaling WhatsApp from 0-100M; How to Build a Growth Team; Mercury Neobank | E1016 · 20VC with Harry Stebbings
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