Janie Lee: Products must explicitly show users their quantifiable ROI and time saved
Janie Lee · Janie Lee: Three Core Skills that Make the Best PMs | E1165 · 20VC with Harry Stebbings · Jun 14, 2024 · at 18:15
Janie Lee is Head of Product at Loom. She explains why product creators must explicitly quantify value metrics to users rather than relying solely on implicit utility.
0:00 / 0:34exact quote · 34.8s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“And sometimes you also have to make that ROI and value they're getting really, really explicit because some people will kind of just go through the motions and Know that the product is helpful, but may not realize to what extent. And so, whether it is, like, specifically how much time you've saved, or the fact that, like, you just actually reached way more people than you would have had you, like, gone with another way of communicating. I think you, it's also our job to make people feel those things explicitly as well as implicitly by solving the core problem as well.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Janie Lee
Lee: Loom shifted its North Star metric to revenue growth
“It's interesting because for the longest time, our North Star was video views and that core engagement metric, and in the last, call it one to two years, where we updated for the first time our North Star metric to be revenue growth, I think it's actually, amo…”
Lee: Virality from free power users outweighs Loom's hosting costs
“I think the value of you posting a loom on your Twitter feed or any of your channels actually gives us way more in top of funnel awareness than the cost of, you know, Storing your 25 videos in, in our infrastructure, and so I think definitively yes”
Lee: PLG companies cannot iteratively transition to enterprise without all-in commitment
“Having the top down commitment that like, Hey, we want to win that enterprise. We're not going to iteratively get our way there over the course of four years. And at some point I think the switch needs to turn on where as you're seeing more demand from these c…”
Lee: Hiring junior PMs is an arbitrage opportunity for early startups
“And I think a lot of times like junior folks are oftentimes the cheapest, but also like from a pure salary perspective, but also can be a huge force multiplier and just a large arbitrage opportunity.”