“We're gonna start monetizing our AI usage through credits as well.”
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More from Sean Boscanian
Opinion
Figma CRO Sean Boscanian argues traditional software sales quotas are arbitrary
“My perspective is quotas are kind of made up.”
Sean BoscanianMar 21, 2026▶ 22:13This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings
Insight
Figma AEs must generate their own pipeline without relying on SDRs
“A's have to be responsible for their own PG, like full stop. That I think is, is consistently true anywhere I've been, and I firmly believe in it. I think that's critical. That is the job in a lot of ways, like the most important part of the job.”
Sean BoscanianMar 21, 2026▶ 14:02This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings
“I just think it's too much of a lagging indicator. And I think it, what my fear is, it creates lazy leadership. If we're performance managing based on the idea that someone got to their number or didn't get to their number at the end of a month, quarter, or ye…”
Sean BoscanianMar 21, 2026▶ 48:18This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings
Disclosure
Figma operates without a traditional customer success team, says CRO Boscanian
“We don't actually have a traditional CS team.”
Sean BoscanianMar 21, 2026▶ 7:52This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings
Disclosure
Figma operates without traditional sales development representatives, says CRO Boscanian
“We also don't have traditional SDRs.”
Sean BoscanianMar 21, 2026▶ 13:34This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings
Disclosure
Figma sets average enterprise sales quotas at 3x to 4x OTE
“An average enterprise rep here might have three to four X their OTE for a quota, and we're happy with that.”
Sean BoscanianMar 21, 2026▶ 0:18This is why I don't believe in sales quotas | Figma CRO · 20VC with Harry Stebbings
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