DeWahl: Operational processes require weeks of manual testing before software automation
Julia DeWahl · 20VC: Biggest Lessons From Opendoor's Scaling Journey, How To Implement Systems for Growth & The Right Way To Structure Customer Discovery Processes with Julia DeWahl, Angel Investor · Jul 3, 2020 · at 14:36
Julia DeWahl, former Opendoor executive and angel investor, discusses operational scaling and the timing for transitioning manual workflows to custom code.
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“Somewhere between a few weeks and a few months is probably around right. When you do something for a week and think it's working, like you probably just haven't hit the edge cases yet.”
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“One that stands out and that I find myself thinking about frequently as an investor is people solve problems with the tools that they have. That means that a founding team and their first hires there need to be matched to the core competencies required for tha…”
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“I think I always advise that people start with broad open-ended questions. You really can't go wrong there. This allows the customer to actually more proactively Bring up areas of concern or frustration that they have just to share what matters to them. And if…”
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“The customer is not meant to be the one coming up with a vision for your product. So they're there to share their feelings, share their concerns, share their frustrations. And then it's the responsibility of the product builders to synthesize what they've hear…”