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user research

2 statements across 2 episodes · 0 bullish · 0 bearish · 2 people on the record · first statement Mar 16, 2022 by Lenny Rachitsky · across every show →

Everything said about user research, oldest first

Mar 16, 2022
Insight
Rachitsky: User research must focus on past behavior, not future promises
“A classic rule of research and talking to customers is you never want to focus on what people might do because we're really bad at predicting what we will do.”
Lenny Rachitsky Mar 16, 2022 ▶ 10:18 20 Product: Lenny Rachitsky on The 3 Key Roles of the Product Manager, 5 Skills All The Best PMs Have, When To Hire Your First PM, How to Structure the Hiring Process for PMs & What Leaders Can Do to Make Their PMs Successful
Sep 13, 2024
Insight
Hudack: Users lie in research and tell builders what they want to hear
“You can do user research along the way, but, you know, the reality is that, that users lie when you talk to them, and they will always tell you what they think you want to hear.”
Mike Hudack Sep 13, 2024 ▶ 10:58 Mike Hudack: How Facebook, Monzo and Deliveroo Build Great Products | E1201 · 20VC with Harry Stebbings
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