payback period

also referred to as: payback periods

6 statements across 6 episodes · 1 bullish · 3 bearish · 6 people on the record · first statement Nov 25, 2019 by Josh Buckley · across every show →

Everything said about payback period, oldest first

Nov 25, 2019 bearish
Insight
Customer acquisition payback periods double for every $5M in ad spend
“The reason why your payback period grows as you spend more is essentially that you're exhausting the most relevant people or customers for your business... And benchmarks we've heard thrown around are roughly doubling every five million in spend.”
Josh Buckley Nov 25, 2019 ▶ 21:01 20VC: Why The Best Entrepreneurs Are Cockroaches, What Everyone Underestimates About Customer Acquisition & What You Don't But Need To Know About Payback Periods with Josh Buckley, Founder & Chairman @ Mino Games
Sep 11, 2020 negative
Insight
Alex Tew: Three to four year customer payback periods are insane
“But some businesses obviously have really long three or four years, which is kind of a little bit insane. It's very hard to predict how things are going to be that long”
Alex Tew Sep 11, 2020 ▶ 15:22 20VC: Calm Founder Alex Tew on What It Takes To Build Viral Products Today, The Current State of Customer Acquisition Costs, What Makes The Best Brands
Feb 16, 2023 positive
Insight
Duboe: Payback period is a superior growth metric to LTV/CAC ratios
“The better method, which I was kind of getting at was payback period, which removes the notion of lifetime, but also it could be calculated on a more granular level.”
Mike Duboe Feb 16, 2023 ▶ 56:14 Mike Duboe: Top 5 Lessons Scaling Stitch Fix to IPO; Why CAC/LTV is a BS Metric | 20VC #978 · 20VC with Harry Stebbings
Jul 12, 2024 negative
Insight
Roberge: SaaS CAC payback periods longer than 12 months signal flawed economics
“So if someone pays us 10,000 dollars a year, And it costs us 10,000 dollars to acquire them. We get paid back in 12 months, right? Anything above that, you start to question whether your economics work, anything below that, it's really good.”
Mark Roberge Jul 12, 2024 ▶ 21:48 Mark Roberge: The Framework for How Startups Should Scale into the Enterprise -Stage 2 Capital|E1176 · 20VC with Harry Stebbings
May 23, 2025
Disclosure
Harries: ElevenLabs Targets 12 to 36 Month CAC Payback Periods
“We set different payback periods depending on which product line and how aggressive we want to be, but these vary between, say, 12 months to 24, maybe even 36 months for that payback period.”
Luke Harries May 23, 2025 ▶ 37:12 20VC: ElevenLabs Head of Growth on Why You Do Not Need PMs | The 7-Part Launch Playbook That Gets 700K+ Views Per Product | The Truth About CAC, Payback & Performance Marketing in AI with Luke Harries
Jun 4, 2026 neutral
Assertion Supported
Rory O'Driscoll: AI data center investments typically require 2 to 3 year payback
“The payback on these AI data centers is normally two to three years. Now, Elon has massively outperformed that with his storage deal with Anthropic where he's getting all his money back if the deal lasts a year and a bit. But normally the payback is not, it's …”
Rory O'Driscoll Jun 4, 2026 ▶ 20:34 Anthropic Files to Go Public | Cognition Raises $1BN at $26BN Valuation | The 996 Work Ethic · 20VC with Harry Stebbings
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