customer success reps
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Sep 27, 2024 by Jeetu Mahtani · across every show →
Everything said about customer success reps, oldest first
Sep 27, 2024 positive
Mahtani: Prevent CS overselling by tracking post-upsell product adoption
“The way you would do that is having a incentive structure that measures on whether the customer is successful. If they buy a second or third product, are they actually using the product and getting usage out of it? And if they don't, then you know that it was …”