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customer service organization

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Oct 16, 2020 by Spike Lipkin · across every show →

Everything said about customer service organization, oldest first

Oct 16, 2020
Disclosure
Newfront scaled customer service without ticketing systems or SLAs
“And so we were running a scaled customer service org without a ticketing system, for instance, we didn't have SLAs in place.”
Spike Lipkin Oct 16, 2020 ▶ 11:29 20VC: How To Determine The Risks To Take vs To Pass On, Should Founders Meet Investors When Not Raising & The Most Important Non-Obvious Role of the CEO with Spike Lipkin, Founder & CEO @ Newfront Insurance
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