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customer service

2 statements across 2 episodes · 0 bullish · 1 bearish · 2 people on the record · first statement Sep 13, 2024 by Mike Hudack · across every show →

Everything said about customer service, oldest first

Sep 13, 2024 negative
Opinion
Hudack: Data abuse occurs most frequently within customer service teams
“And I think that the places where I've seen data abuse the most is in customer service.”
Mike Hudack Sep 13, 2024 ▶ 38:40 Mike Hudack: How Facebook, Monzo and Deliveroo Build Great Products | E1201 · 20VC with Harry Stebbings
Feb 16, 2026 neutral
Insight
Siemiatkowski: AI Customer Service Will Become the Ubiquitous Baseline Option
“If AI can do customer service, it means it's going to be the cheap customer service. It's going to be the one that everyone gets. Because it's cheap and simple.”
Sebastian Siemiatkowski Feb 16, 2026 ▶ 15:05 Klarna CEO: SaaS is Dead: Why Systems of Record Will Die in an Agentic World · 20VC with Harry Stebbings
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