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customer experience

2 statements across 2 episodes · 1 bullish · 0 bearish · 2 people on the record · first statement Jan 31, 2020 by Alexa von Tobel · across every show →

Everything said about customer experience, oldest first

Jan 31, 2020
Insight
Products Only Need One Extraordinary Moment for a Great Customer Experience
“We often try to make every part of the product development of a customer experience awesome. You just need one A++++ moment. That is then how the psychology works so that you end up having a great experience.”
Alexa von Tobel Jan 31, 2020 ▶ 32:26 20VC: Alexa Von Tobel on Raising NYC's Largest Ever Female Led Fund , Portfolio Construction, Compression of Fundraising Timelines, Reserves Management & Personal Branding in Venture
Sep 19, 2025 positive
Opinion
Zhang: Customer experience is one of few AI markets with PMF
“It's, in my opinion, one of the few markets right now that has true PMF with AI.”
Jesse Zhang Sep 19, 2025 ▶ 20:25 20VC: Why 90% of Founders Build Startups Wrong | Why AI Growth Rates are Sustainable & Remote Work is BS and the AI Talent War | Competing with Brett Taylor and Sierra: Who Wins the Customer Service War with Jesse Zhang, Decagon
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