customer discovery
4 statements across 4 episodes · 2 bullish · 0 bearish · 4 people on the record · first statement Jul 3, 2020 by Julia DeWahl · across every show →
Everything said about customer discovery, oldest first
Jul 3, 2020 positive
DeWahl: Founders should use broad open-ended questions in customer discovery
“I think I always advise that people start with broad open-ended questions. You really can't go wrong there. This allows the customer to actually more proactively Bring up areas of concern or frustration that they have just to share what matters to them. And if…”
May 18, 2022
Paid user research participants default to giving biased, pleasing feedback
“Oftentimes people are trying to look good and trying to say the right thing, partly because you're probably paying them. You're probably giving them a 50, a hundred dollar gift certificate to like participate. So they want to kind of try to make you happy. It'…”
Oct 4, 2023 positive
Matt Rosenberg: Sales deals are won or lost during customer discovery
“It always comes down to discovery and deals are won and lost. In discovery, right? I mean, it's just, it's very simple. You win a deal in discovery, or you lose your deal in discovery. Now, you may not realize you lost it, because bad discovery leads to very l…”