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contact center software market

2 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jun 12, 2025 by Rory O'Driscoll · across every show →

Everything said about contact center software market, oldest first

Jun 12, 2025
Assertion Partly supported
O'Driscoll: Contact center labor spend ($150B+) dwarfs software spend ($15B)
“The contact center software market is 10 to fifteen billion a year of annual spend. The contract center labor market is at least one hundred and fifty billion dollars.”
Rory O'Driscoll Jun 12, 2025 ▶ 57:37 Elon’s Empire: SpaceX, Tesla, Neuralink After the Storm & Anduril’s $2.6BN Power Move · 20VC with Harry Stebbings
Jun 12, 2025 bullish
Prediction Open · timeframe Jun 2030
O'Driscoll: AI will double or triple the contact center software TAM
“I do believe there is going to be at least a two X time expansion, three X time expansion as you take the simple Contact center queries and resolve them, you know, on a two to one basis, you know, for half the price using AI and you'll, and the AI company will…”
Rory O'Driscoll Jun 12, 2025 ▶ 58:11 Elon’s Empire: SpaceX, Tesla, Neuralink After the Storm & Anduril’s $2.6BN Power Move · 20VC with Harry Stebbings
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