Puneet Chhatwal, MD and CEO of IHCL (Taj Hotels), responds to Nikhil Kamath's question on whether Indian hotel chains will transition to asset-light brand licensing like Marriott.
“Not really. Not in India. So we are talking about India, right? India is still a very promoter driven country and In order to qualify for prime piece of, ah, any kind of real estate and to be able to participate in those RFPs, need to find the model, and even if you find the model and you have a hybrid, I think you still need to have a right balance between real estate, and if you wanted to call it asset heavy and asset light.”
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Insight
Chhatwal: 25-year-olds should build budget hotels instead of AI platforms
“I would tell the 25 year old there's enough platforms, there are enough people working on AI, there's a lot of competitor overcrowding, don't go there, start a boutique hotel business, or start very nice, clean, budget hotel business, and you will have a lot o…”
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“Whatever industry India goes for, my recommendation would be, please don't compete with China.”
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Chhatwal: Replacing Indian hospitality workers with robots is socially irresponsible
“Actually, should we be doing it? My answer would be no. It's not very socially responsible. We have a young demographic population, ah, to our advantage. So either we get the robots to help people find jobs, or we should not replace human beings with robots. W…”
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PredictionNot checkable as stated
Chhatwal: Robots will automate budget hotels, but never luxury hospitality
“It is happening. As we speak, it's happening, but definitely not upscale, upper upscale in Lakshmi. How, see, if you go to a wedding, you'll have only robots serving you. That's not going to happen.”
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PredictionNot checkable as stated
Chhatwal: India's top 15 tourism destinations will collapse without new alternatives
“So in India, the entire tourism activity is concentrated in those 12 to 15 destinations. Absolutely. And I think we need to build the next 1520, 30, because the current destinations will collapse as the demand will far exceed the infrastructure as well as the …”
Puneet ChhatwalSep 9, 2026▶ 1:34:02Why A 25-Year-Old Should Build A Hotel, Not An App | MakeMyTrip x Taj | WTF is Travel?
Opinion
Chhatwal: India lacks globally recognised consumer brands beyond Taj
“Besides Taj, there is no, or hospitality brands maybe, there is no brand from India and consumer which is known outside of India.”
Puneet ChhatwalSep 9, 2026▶ 3:21:06Why A 25-Year-Old Should Build A Hotel, Not An App | MakeMyTrip x Taj | WTF is Travel?
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