AI cannot replace human sales reps because buyers crave human connection
Marc Benioff · Marc Benioff on AI Agents' Biggest Problem · Oct 17, 2025 · at 21:17
Salesforce CEO Marc Benioff explains why human empathy and personal relationships keep sales careers viable in the AI era.
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“AI doesn't have a soul. It's not that human connectivity. It's not, you know, at our depth, AI is not born. It's, you know, AI is made. So, you know, we, there's a humanity that still needs to be nurtured and governed and developed and grown. People want to buy from people.”
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